The Hidden Hurdles of RTM Implementation (and How My Proven Workflows Overcome Them)
- Matthew Jurek
- Aug 10
- 3 min read
When I first started with Remote Therapeutic Monitoring (RTM), I thought the hardest part would be learning the new CPT codes. Turns out, the codes were the easy part. The real challenges? They were buried in the day-to-day operations, staff buy-in, and patient engagement.
Over the last few years, I’ve helped clinics across the country implement RTM, and I’ve noticed a pattern: most run into the same hidden hurdles. The good news? Every one of them can be overcome with the right workflows in place.
Hurdle 1: Therapist Buy-In
Therapists are busy. Adding a new service can feel like just another box to check. If they don’t see the value in RTM for their patients, it’ll be half-hearted at best.
How I Overcome It: I train therapists on both the clinical value and the business impact of RTM. When they understand that it improves patient outcomes and supports the clinic’s stability, they’re far more likely to embrace it.
Hurdle 2: Patient Engagement
RTM only works if patients actively engage. If they ignore messages, skip reporting, or don’t use the tools, your data (and billing) suffer.
How I Overcome It: I build onboarding scripts and touchpoint schedules that make patients feel like RTM is part of their care, not an optional extra. Plus, I train teams to personalize interactions so patients actually want to participate.
Hurdle 3: Platform Overload
Many clinics get stuck here — they invest in a platform thinking it will do the heavy lifting, only to realize they need to customize everything. That can lead to frustration and wasted subscription fees.
How I Overcome It: I vet platforms for fit before a clinic invests, and I help set them up so they align with the clinic’s actual workflow. No more trying to force your team into a system that doesn’t match how you operate.
Hurdle 4: Billing Nuances
Missed timeframes, incorrect documentation, and mismatched codes can all derail RTM claims. And nothing kills enthusiasm faster than denied payments.
How I Overcome It: I assign a designated RTM champion to track billing deadlines, audit documentation, and ensure compliance. This keeps claims clean and cash flowing.
Hurdle 5: Sustaining Momentum
Even with a great launch, RTM programs can fizzle after the initial excitement. Staff turnover, shifting priorities, or just plain forgetfulness can cause programs to stall.
How I Overcome It: I integrate RTM into existing workflows so it’s not a separate task — it’s just part of how the clinic operates. Regular check-ins and data reviews keep the team engaged and motivated.
Why Workflows Matter More Than Tools
I’ve seen clinics try to fix every RTM hurdle with new software features. But the truth is, workflows — not tools — are what keep programs running. The best platforms in the world can’t replace a well-trained team following a proven process.
That’s why my courses and coaching focus on workflows first. Once those are in place, any platform becomes easier to manage and more effective.
From Problems to Profits
Every hurdle I’ve described is one I’ve personally faced. The difference is, I’ve had years to work out the kinks — and I’ve applied those solutions in clinics from coast to coast.
When RTM is implemented with the right workflows, it’s not just a compliance win — it’s a revenue stream, a patient care upgrade, and a way to differentiate your clinic in a competitive market.
Your Shortcut to RTM Success
You can spend months figuring out RTM the hard way — or you can learn from someone who’s already tripped over every obstacle and found the solutions. My proven workflows are designed to get your program off the ground quickly, keep it running smoothly, and make it profitable.
If you’re ready to overcome the hidden hurdles and make RTM work for your clinic, let’s get started. Your staff, your patients, and your bottom line will thank you.
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